Support & Spare Parts

How We Can Support You

We’re here to help with any questions about our products and systems.

Our AI‑powered self‑service assistant is available 24/7 in the lower‑right corner.

Installation, maintenance, and Heatex Select Online tutorials are available on our YouTube channel.

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Spare Parts

We supply original spare parts for our own rotary heat exchangers, designed to maintain performance, energy efficiency, and reliable operation. All components are selected in accordance with Heatex rotor design and technical specifications.

Our spare parts portfolio includes critical components such as:

  • Drive belt (Power belt)
  • Seal (Brush)
  • Drive equipment (Complete motor kits)

To identify and supply the correct spare part, we require the Heatex article number. It is printed on the silver identification sticker on each Heatex product.

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AI Chat Bot

Our AI chatbot can:

  • Answer product-related questions
  • Guide you through our solutions
  • Provide technical insights from our documentation
  • Help you navigate our website more efficiently

While we strive to ensure accuracy and relevance, please note that the AI may not always reflect the most current data or regulations.

It does not replace professional advice from qualified experts.

All decisions based on AI-generated content should be independently verified. Human professionals should handle sensitive or critical matters.

CONTACT US

We are here to support you.

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