It is important to us that you are aware of what information you provide and we collect about you.
You can directly or indirectly provide us with information. For example:
Heatex may collect personal information when using Heatex services, such as if you make an enquiry, purchase a product, use web services, sign up for access to content, apply for a job, or participate in a survey or otherwise provide feedback about Heatex.
Generally, the personal data you provide or we collect is required to enter into a contractual relationship with us and based on contractual and/or legal obligation.
Other personal data that you provide or we collect, help us to make our communication and services to you as effective and satisfying as possible. This processing is based on legitimate interest or consent.
Heatex keeps your data only as long as necessary to fulfil our contractual obligations towards you and as required by statutory retention periods. This means, inter alia, that we will delete user profiles and other information in our databases when a customer is no longer using our services or when the information is no longer necessary for the purpose for which it was collected. Where we keep your data for purposes that are not related to our contractual obligations such as for purposes like statistics, bookkeeping and fraud detection, we keep the data only as long as necessary and/or required by law for the respective purpose.
Heatex protects your personal data using technical and organizational security measures. To prevent unauthorized access and ensure data accuracy.
Heatex always strives to process your data within the EU/EEA. Should a situation arise where the data must be processed in and thereby transferred to a destination outside of the EU/EEA by Heatex or one of our suppliers or subcontractors we will take all reasonable legal, technical, and organizational measures, to ensure that your data is treated securely and with an adequate level of protection compared to and in line with at least the level of protection offered within the EU/EEA.
Heatex uses the information we collect as follows:
You may unsubscribe from our Newsletters or Surveys at any time, clicking on the unsubscribe link in the email or sending us an email at firstname.lastname@example.org. When required by law, we obtain your consent before sending you any promotional messages.
We take your privacy very seriously. Heatex will not, without your consent, sell or pass on any information about you to any third party unless required by law to do so, or unless it is necessary for connection with a product or service you have requested or purchased from us.
Heatex makes every effort to ensure that all data we process is accurate. This does of course also apply to any personal information we process. In the event that any information should prove to be incorrect, we will correct it immediately. You are entitled to review and verify all information we have on file about you by requesting a transcript of your record. You also have the right to correct inaccurate or incomplete information about yourself and to a certain extent request the deletion of your personal data (“right to be forgotten”). However, please be aware that certain legal obligations may prevent us from immediately deleting parts of your personal data. Obligations under e.g. accounting requirements, tax-, anti-money laundering and consumer rights laws may require that we keep certain parts of your personal data. In such a case, we will make sure to block all data from being used for any other purposes other than meeting such legal requirements. Finally, if you consider that our processing of your personal data infringes on the GDPR you have the right to lodge a complaint with the responsible supervisory authority.
If you wish to request a transcript, rectification, and erasure or have any other questions relating to the way we process personal data, please contact us at email@example.com.
We are here to support you.